The Jonas Hospitality Unified Platform is a comprehensive technology suite designed to support independent hotels, resorts, hotel brands, chains, and management companies. The platform includes tools for property management, point-of-sale, reservation management (CRS, IBE), spa, activity, membership, and itinerary management. Additionally, it provides marketing tools such as email, SMS, website, and mobile app development. Through Unify CDP the Jonas Hospitality Unified Platform operates with a master guest record accessible across your entire tech stack, eliminating data silos and ensuring accuracy and security.
By integrating industry-leading technology from our brand portfolio and third-party systems, the Jonas Hospitality Unified Platform bridges the gap between best-of-breed and all-in-one systems. With our proprietary integration engine, Jonas ARC, key guest, stay, and financial data can securely flow between systems, enhancing both property operations and guest experiences. Let’s explore the top benefits your guests will experience from the Jonas Hospitality Unified Platform.
A Personalized Experience for Each Guest
The Jonas Hospitality Unified Platform ensures a personalized experience for each guest by leveraging its comprehensive suite of tools and seamless data integration. Through Unify CDP, the platform utilizes a master guest record that consolidates data from various touchpoints, allowing staff to access accurate and complete guest profiles. This enables personalized interactions, tailored marketing campaigns, and customized services based on individual preferences and past behaviors.
With all hotel departments having access to comprehensive guest data through the Jonas Hospitality Unified Platform, the level of personalized service is elevated even further. Housekeeping can prepare rooms according to individual preferences, such as preferred pillow types or room temperature settings. The spa and activity centers can tailor recommendations and services based on past bookings and interests. The dining staff can offer personalized menu suggestions and keep track of dietary restrictions. This interconnected approach ensures that every department contributes to a cohesive and customized guest experience, making each stay unique and memorable.
Knowledgeable and Present Property Staff
With accurate, real-time, and synced data at their fingertips, staff members are always knowledgeable and present, ready to meet guests’ needs efficiently. The Jonas Hospitality Unified Platform ensures that all guest information is up-to-date and accessible across departments, allowing staff to anticipate and respond to requests promptly. Whether it’s a front desk agent recognizing a returning guest, a concierge suggesting activities based on past preferences, or a server recalling a guest’s favorite dish, the seamless flow of information empowers staff to deliver exceptional, personalized service. This real-time data synchronization not only enhances the guest experience but also boosts staff confidence and effectiveness, creating a welcoming and attentive atmosphere throughout the property.
Empowering Guests with Complete Control
The Jonas Hospitality Unified Platform empowers guests by giving them complete control over their stay. Guests can create and change reservations through a single, unified booking system that makes it easy for staff or guests to make reservations. Reservations are automatically compiled into an itinerary, giving guests visibility to the entirety of their stay and the ability to modify or add to their itinerary. Guests can also interact with any staff member across the property to edit their itinerary. For instance, a guest returning from their round of golf can book or modify a dining reservation for their foursome through the golf pro shop.
The platform’s mobile app enhances the guest experience, putting control in the palm of your guests’ hands. Those who prefer a contactless experience, can view and update their itinerary in the app. Check in and receive keyless entry across the property, including guest rooms, fitness centers, pools, etc. Additionally, valuable property information like phone numbers, addresses, operation hours, and more will be all located in one spot. This high level of guest control ensures that guests can tailor their stay to their preferences, making their experience even more personal and enjoyable.
Security First Approach to Guest Data
Guests can be confident that their data is secure with the Jonas Hospitality Unified Platform. The platform is built with a security first mindset and employs robust security measures, including encryption, secure access controls, and regular audits to protect sensitive information. Additionally, compliance with industry standards and regulations ensures that guest information is handled with the utmost care and confidentiality. This commitment to data security not only protects guests’ personal information but also builds trust and confidence in the hotel’s ability to safeguard their privacy.
The Jonas Hospitality Unified Platform innovates the guest experience by deeply integrating technology solutions that cater to every aspect of hotel operations. From personalized interactions and tailored services to seamless data flow and enhanced staff efficiency, the platform ensures that each guest enjoys a unique and memorable stay. By centralizing guest data and making it accessible across all departments, properties can deliver a cohesive and customized experience that exceeds guest expectations. Our commitment to a security first mindset, combined with the platform’s comprehensive suite of tools, positions the Jonas Hospitality Unified Platform as a leader in the hospitality industry. By bridging the gap between best-of-breed and all-in-one systems, it empowers hotels to offer exceptional service, foster guest loyalty, and drive operational excellence.
Provide your guests with all the benefits of the Jonas Hospitality Unified Platform today at https://jonashospitality.com/contact/.
About Jonas Hospitality
Jonas Hospitality is a family of hospitality brands unifying the guest journey through innovative technology.
Serving over 60,000 hotels globally, our industry-leading providers utilize cutting-edge technology solutions to meet the critical business needs of our customers. Our growing portfolio of brands includes Springer-Miller Systems, SpaSoft, Jonas Chorum, Leonardo, Bookassist, Vizergy, Achiga, & Jonas UNIFY. These brands are industry leaders in their respective areas, solving a wide range of hotelier’s operational, marketing, and distribution needs.
Each brand within Jonas Hospitality has a dedicated team working on, and supporting their solutions. These brands are brought together via Jonas Unify which allows us to bridge the gap between best-of-breed and all-in-one solutions while building high-quality, high-performing features faster.
Learn about our brands and solutions at jonashospitality.com and follow us on LinkedIn for updates.
